At Noori Designer, we aim to provide premium-quality clothing and a smooth shopping experience. Because many of our products are fashion items and may involve sizing, customization, embroidery, or bespoke requirements, we follow the policy below.

1. Order Confirmation

Once an order is placed through our website, our team may contact the customer to confirm:

• Product
• Size
• Quantity
• Delivery address
• Contact details
• Payment/order details

An order is considered confirmed once it has been accepted and processed by Noori Designer.

2. Order Cancellation

Customers may request cancellation of an order before the order has entered processing, stitching, customization, or dispatch.

Once an order has entered production or has been dispatched, cancellation may no longer be possible.

To request cancellation, contact our customer support team as soon as possible and provide your order number.

3. Ready-to-Wear Products

For eligible ready-to-wear products, a return or exchange request may be considered if:

• The product is unused
• The product has not been worn
• The product is not damaged
• Original tags and packaging are intact
• The request is submitted within the applicable return/exchange period
• The product meets our inspection requirements

Products returned without their original condition, tags, or packaging may not be accepted.

4. Customized & Bespoke Products

Customized, made-to-measure, altered, embroidered, or bespoke products are generally non-refundable and non-exchangeable, except where the product is delivered with a manufacturing defect or an error directly attributable to Noori Designer.

This is because such products are prepared specifically according to the customer’s requirements.

Our website offers Bespoke products/services in addition to ready-to-wear collections.

5. Damaged or Incorrect Products

If you receive:

• A damaged product
• A defective product
• The wrong product
• A product significantly different from the confirmed order

please contact us as soon as possible after delivery.

We may request clear photographs or videos of the product and packaging to assess the issue.

If the issue is verified as our error, we may offer an appropriate solution, which can include:

• Replacement
• Exchange
• Repair
• Refund, where applicable

6. Size & Fitting

Customers are responsible for selecting the correct size where standard sizing is offered.

Minor differences in fit may not automatically qualify a product for refund or exchange.

For customized or made-to-measure products, customers are responsible for providing accurate measurements and information.

7. Refund Processing

If a refund is approved, the refund will be processed through the applicable payment method or another mutually agreed method.

The time required for the refunded amount to appear in the customer’s account may depend on the payment provider or bank.

8. Sale & Promotional Items

Products purchased during sales, promotions, clearance offers, or special campaigns may have different return or exchange conditions.

Any special conditions applicable to a promotional product will be communicated on the relevant product or offer page.

9. Return Shipping

Where a return or exchange is approved due to a customer-related reason, the customer may be responsible for applicable return shipping costs.

Where the issue is confirmed to be caused by Noori Designer, we may arrange or reimburse reasonable return shipping costs, subject to verification.

10. Items That Cannot Be Returned

The following may not be eligible for return or exchange:

• Customized products
• Bespoke products
• Made-to-measure products
• Altered products
• Used or worn products
• Products without original tags
• Products damaged after delivery due to customer handling
• Products returned outside the applicable return period

11. How to Request a Return or Cancellation

To request a cancellation, return, exchange, or report a defective product, contact Noori Designer with:

• Order number
• Customer name
• Phone number
• Product name
• Reason for request
• Relevant photographs/videos where applicable

Our team will review the request and guide you through the next steps.

12. Policy Changes

Noori Designer reserves the right to update this Refund & Cancellation Policy when necessary.

Any updated version will be published on this page.

13. Contact Us

Noori Designer
📞 0302-6366674
📍 Shop 42, Ground Floor, Sadiq Plaza, Mall Rd, Mozang Chungi, Lahore, 54000, Pakistan

🌐 Website: nooridesigner.com